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Terms and Conditions

All bookings made through Greig Smith Travels Ltd are subject to the following terms and conditions. In the event you require any clarification in this regard, please email us at and we will respond to you as soon as we can.

1. General

Any references made to ‘you’, ‘your’ or ‘Guest’ in this document refer to the person, the Representative or all guests listed in the booking form at the time of booking of a tour with Greig Smith Travels Ltd shall also include any guests added or substituted after the date of booking, as the context may require.

These conditions ,together with the relevant brochure descriptions, form the Client's contract with the Company. In signing the attached booking form, the Client accepts these conditions on his/her behalf and on behalf of all other persons named on the booking form, including those substituted or added subsequently.

In these conditions 'the Company' shall mean Greig Smith Travels Ltd., a company registered in England and Wales under the Companies Act of 1985, and with company registration number 7786310. 'The Client' shall mean the signatory of the booking form and all parties named in the booking or added subsequently.

All references to ‘we’, ‘us’, ‘our’ ‘GST’ or the “Company” refers to:

• Greig Smith Travels Ltd incorporated under the laws of England on the 26th Sep 2011. Registered Company Number: 7786310.

In case a group of guests are taking the tour, one of the members of the group will need to be nominated by the others as their “Representative” and GST will coordinate only with such Representative. Such Representative will have the authority to make bookings and sign the booking form on behalf of the other members of the group.

Any person or the Representative booking a tour and signing the booking form with us must be at least 18 years of age when the booking is made. He/she must be authorized to make such bookings subject to the following terms and conditions, on behalf of all persons mentioned in the booking form.

2. Applicability
Any booking made through Greig Smith Travels Ltd will constitute a contract of service between the guest making the

booking and GST (please see definition in Clause 1 above) and shall be subject to terms and conditions listed below.


The signatory of the booking form must be a party member and he/she will be deemed to be the authorised agent of the other party members. The booking becomes definite and a binding contract will come into existence between the Company and the Client when:-

(a) The Client has signed the booking form and paid a deposit of a minimum of £200 per person or 25% of the total cost of the holiday, whichever is the greater (Note: on certain occasions a higher deposit may be required, e.g. to secure long term, high season bookings) and the Company has issued a Confirmation Invoice; or

(b) The Client or the Client's travel agent confirms a booking as 'definite' and the Company has confirmed full holiday details, within 56 days of the departure date, whether or not in writing.

These booking conditions together with the prepared Itinerary and attached information form the terms of the contract. The contract and any matters arising from it are governed by the law of England and Wales and are subject to the jurisdiction of the courts of England and Wales.


Payments may be made by VISA and MASTERCARD as well as personal and bank guaranteed cheques and also by bank transfer.

(a) For all contracts under 3 (a) the deposit is payable with the booking form and the balance shown on the Final Invoice not later than 56 days prior to the departure date.

(b) For all contracts under 3 (b) the full price agreed upon is payable immediately.

(c) Money paid by the Client to the Client's travel agent is held by the travel agent as agent for the Client, until there is a contract between the Company and the Client (see Clause 3) and thereafter as agent of the Company.

(d) For all contracts, any failure to pay within the time specified gives the Company the right to cancel the booking and to be paid the cancellation charges as specified in Clause 5. However, the Company will not exercise this right without informing the Client and/or the Client's travel agent beforehand.


In the event of cancellation by the Client, such cancellation shall only be effective from the date that written notification is received by the Company by recorded or registered mail, or if otherwise, then when receipt thereof is acknowledged by the Company. The following cancellation charges will be made:

Period prior to departure

More than 56 days 56 - 28 days 27 - 15 days
14 - 0 days

Deposit forfeited

60% of holiday price 75% of holiday price 100% of holiday price

Insurance premiums paid are not refundable, always being payable in full. Should one or more member(s) of a party cancel, it may increase the per person holiday price of those still travelling. In this event, the Client shall have the option of cancelling as set out above, transferring as per Condition 6, or paying the additional costs.


In order to cover administration costs, a fee of £25 may be charged for each amendment to the itinerary in a confirmed booking. If such amendment occurs within 56 days of the confirmed departure date, the Company reserves the right to treat the amendment as a cancellation, incurring cancellation charges, and treat the amended booking as a new booking. If the Client is unavoidably prevented from travelling or taking up his/her holiday by reason of illness, jury service, redundancy, unavoidable work commitment or bereavement in the event of death or serious illness of a close family member, or of one or more member(s) of the party concerned, the Client may transfer his/her booking to another person acceptable to the Company and able to participate in the booked arrangements, provided that:

(a) the Client gives reasonable notice i.e. 30 days prior to the departure date and the transfer is requested, in writing;

(b) the request is accompanied by documentary proof of the reason for the transfer;

(c) the person taking over the booking agrees to be bound by the booking conditions;

(d) both the transferor and transferee will be jointly and severably liable for all outstanding payments due under the contract, and for any additional costs arising from such transfer.

The administration fee will be £25, plus all relevant charges levied by the Company's suppliers. Clients should be aware that some suppliers, particularly airlines, may charge a 100% cancellation fee and the cost of a new ticket.


The Company guarantees that the price of the Client's holiday will not be subjected to any surcharges except for those resulting from Governmental action, variations in transportation costs including costs of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, or the exchange rates applied to the particular package.

The Company will absorb an amount equivalent to 2% of the holiday price (excluding insurance premiums and any amendment charges) before passing on any surcharge to the Client. However, where a surcharge is payable there will be an administration charge of 50p per person, together with an amount to cover travel agent's commission. Should surcharges exceed 10% of the holiday price, the Client can decide to cancel the holiday and receive a full refund, excluding any insurance premiums. This option must be exercised within 14 days of the issue date shown on the surcharge invoice.


The Company reserves the right to make a major change or cancel the contract after it has been made, but before departure when the Client will have the choice of:

(a) accepting the cancellation or changed arrangements;

(b) taking another available holiday with the Company (if this is more expensive the Client must pay the difference, but if it is cheaper the Company will make an appropriate refund);

(c) cancelling the holiday and receiving a full refund (in the event of a major change).

A major change is a change of airport (except between airports serving the same city), a change of resort, or a change to lower grade accommodation. Any other change is minor, and the Company is not obliged to notify the Client, although it will try to do so, nor is it liable to pay compensation.

If the Client decides to cancel because of a major change or if the Company cancels a holiday for any reason other than Force Majeure, the Company will refund any payment made towards the cost of the holiday and in addition pay compensation as follows:

Period prior to departure.


More than 56 days £25 56 – 28 days £50 27 – 15 days £75 14 – 0 days £100

Force Majeure means unusual and unforeseeable circumstances beyond the Company's control, the Consequences of which neither the Company nor its suppliers could avoid, including but not limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these. In the event of Force Majeure, the Company may cancel the holiday and refund any moneys paid by the client without further compensation.


In the very rare event of over-booking by an hotel, lodge or camp of which the Company is not aware before the Client departs, the Client will be offered alternative accommodation on arrival, which accommodation will be of a comparable standard if available. If the location and/or facilities of the alternative accommodation can reasonably be considered inferior to that originally booked, the Company will compensate the Client by paying the difference in price (if any) between the accommodations point of departure or some other agreed upon place and to receive a pro-rata refund for any ground arrangements not provided.


If the Company becomes unable to provide a significant proportion of a holiday after it has commenced, the Company will make suitable alternative arrangements for the Client at no extra charge to the Client or, alternatively, arrange for the Client to be returned to his/her


It is a condition of the contract that the Client will take out comprehensive travel insurance that covers personal liability, personal accident, medical expense and cancellation. Such insurance can be negotiated with the Company's recommended Insurers or an equivalent insurer. In the event that the Client arranges independent insurance cover, the Company will require documentary proof of such cover.


The Company accepts liability for the proper performance of its obligations under the Contract. These are to provide the negotiated holiday with both the description in our brochures, the tailor-made itinerary and the contract, according to a reasonable standard. This statutory liability applies irrespective of whether such obligations are to be performed by the Company or its suppliers of services.

i Where the Client does not suffer death or personal injury, the Company accepts liability should any part of the Client's holiday arrangements booked with the Company in the UK not be as described in the brochure and not be of a reasonable standard, and subject to (iii), (iv) and (v) below, will pay the Client compensation of an amount which could be reasonably and properly expected, taking into account all the relevant circumstances. Any sums received by the Client from suppliers, such as airlines, due to the Denied Boarding Regulations of 1992, will be deducted from any sum paid to the Client as compensation by the Company.

ii Where the Client suffers death or personal injury as a result of an activity forming part of his/her holiday arrangements with the Company, the Company accepts responsibility subject to (iii), (iv) and (v) below.

iii The Company accepts liability in accordance with (i) and (ii) above and subject to (iv) and (v) below except where the cause of the failure in the Client's holiday arrangements or any death or personal injury the Client may suffer is not due to any fault on the part of the Company or its servants, agents or suppliers, and was the Client's own fault, or the actions of someone unconnected with the Client's holiday arrangements or due to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care.

iv Where a claim (whether for personal injury or non-personal injury) arises out of loss or damage suffered during the course of air travel, rail travel, sea travel or hotel accommodation, the Company's liability and/or amount of compensation the Client will receive will be limited in accordance with the provisions of any relevant International Conventions, namely the Warsaw Convention 1929 (including as amended by the Hague Protocol 1955), the Berne convention 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962. Copies of these Conventions are available on request - please allow 28 days.

v It should be noted that the acceptance of liability on the part of the Company referred to in (i), (ii), (iii) and (iv) above is conditional upon the Client assigning any rights that he/she may have against any servant, agent or supplier of the Company which is in any way responsible for the failure of the Client's holiday arrangements or any death or personal injury the Client may suffer. Such acceptance of liability is also subject to the Client following the procedures for the notification of complaints set out in condition 11.

vi With regard to any additional, optional excursions that are arranged independently at the various destinations, but are not included in the final tailor-made itinerary prepared for the Client, the Company will in no way be held responsible for any death, personal injury or non-personal injury incurred by the Client.


Any complaints should be communicated to the Company's representatives as soon as it arises, this includes the relevant lodge, hotel or travel operator; as well as the Company by fax, e-mail or telephone. Failure to notify the relevant representative at the time, thereby depriving the Company with an opportunity to rectify the cause of the complaint, may result in the Client's loss of any legal rights in respect of the particular matter. If the issue is not resolved, then the complaint should be made in writing to Partnership Travel Ltd., at the Company address within 28 days of the end of the trip.


General information concerning passport, visa and health requirements applicable to British Citizens is set out in the General Information addendum. However, such requirements are subject to change and the Client is responsible for checking current requirements before departure. It is the Client's responsibility to ensure that he/she complies with all applicable requirements and takes all the necessary documents required for the holiday. Similarly, bookings are accepted on the understanding that all persons travelling are normally in good health. If this is in doubt, the booking form must be accompanied by a doctor’s certificate stating that it is entirely safe for the Client to go on the particular holiday chosen. The Company will not be liable for any failure by the Client to discharge these responsibilities and the Client will have to reimburse the Company for any costs it incurs as a result of such failure on the part of the Client.


The Client must not do anything which might lead to damage to any property, injury to any person, or vitiation of any contract of insurance


The airlines and types of aircraft which are likely to be used cannot be specified and may be subject to change. Flight times are provided by airlines and are subject to change because of such matters as air traffic control restrictions, weather conditions and technical problems. Flight timings are therefore estimates only and cannot be guaranteed. The Company will not be liable if a flight is delayed. In the event of a delay, airlines generally provide such refreshments, meals and

accommodation as they deem appropriate. Where it is able to do so, the Company will use its best endeavours to ensure that appropriate arrangements are made. In addition, the Client may be able to claim under the flight delay section of his/her travel insurance policy, if applicable. As between the Client and any individual airlines, the standard conditions of carriage will apply. These may limit or exclude liability in accordance with relevant International Conventions (copies of these Conventions are available from the Company on request).


The Company makes every effort to ensure that all accommodation offered is described as accurately as possible. However, changes can occur and the Company reserves the right to make such changes in which case the Client will be informed prior to confirmation of the booking.


Any additional requirements should be indicated on the booking form or requested in writing. The Company will try to arrange for such requirements to be met but cannot guarantee that they will be, and reserves the right to charge extra if necessary.


Greig Smith Travels Ltd is a member of the Travel Trust Association, membership number – U9657

In the unlikely event that GST should become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday maybe unaffected and by paying the balance your holiday will continue as planned. Where ever possible,attempts will be made to ensure that you can carry on with your original holiday arrangements.

If you have enquiries contact: Travel Trust Association, Albion House, High Street, Woking, Surrey, GU21 6BD Phone: 01483 545787 or

20. About the TTA:

The Travel Trust Association is a trade association of Travel Agents, Tour Operators and Travel Organisers, that operate trust accounts, in order to provide financial protection for the consumer. The TTA lays down strict guidelines on how customer funds may be handled and each member must adhere to these guidelines. Every TTA member puts customer’s funds into a designated trust account, which is supervised by an independent trustee. The trustee is a Banker, Chartered or Certified Accountant, or Solicitor.

All payments made to a TTA member should be made payable to the specially designated trust account i.e. when paying ABC Travel Ltd make all payments to ABC Travel Ltd Trust Account. Credit Card payments are automatically deposited into the trust account via electronic processing. Every TTA member will have a practicing certificate. This certificate will identify the TTA member’s number, the company to whom all payments should be made and the trustee for that member including the trustee’s address.

The Travel Protection Plan covers every service which you have booked from a travel company whether it be for transport, accommodation, entertainment or recreation. It involves two aspects, firstly the Trust Account operated for your benefit. The money may only be released from the Trust to pay for the services which you have booked. Secondly there is further protection from a guarantee provided by the TTA if by reason of fraud or dishonesty, your money is not in the Trust Account under this guarantee, TTA will guarantee the financial obligation of its Members to repay such sum to you up to a maximum any one passenger of £11,000. So if you paid £2000 we guarantee we will reimburse the loss of the £2000, where it is not available for you from the Trust Account.

Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee at


This guarantee is provided by TTA Management Ltd t/a Travel Trust Association (for those purposes referred to in the Guarantee) if any direct financial loss is suffered by the customer as a result of a fraud or dishonesty, sustained by them in connection with any sums paid to a member of the Travel Trust Association, to purchase any component services (as defined by SI3288 the package travel, package holidays, and package tour regulations 1992) arranged by the member of the Travel Trust Association on behalf of the customer.


Fraud or Dishonesty. Any act of fraud or dishonesty must be committed with the manifest intent to cause the customer to sustain a loss or result in an improper personal gain by any other person or organisation for whom such improper personal gain was intended.

Member of Travel Trust Association. Any company, partnership or entity that has satisfied the requirements of both SI3288 the package travel, package holidays and package tours regulations1992 and the TTA Travel unlimited and as such is both an appointed travel agent carrying the applicable practicing certificate and is a fully paid up member of the Travel Trust Association.

Customer. The purchaser of any component services defined by SI3288 the package travel, package holiday and package tour regulations 1992, paid to and arranged by a member of the Travel Trust Association.


The construction, interpretation and meaning of the terms of the guarantee shall be determined in accordance with English law. This guarantee will only cover against loss due to insolvency of any member of the Travel Trust Association where such insolvency is caused wholly or partially by any act of fraud or dishonesty as defined.

Knowledge or discovery occurs when the customer becomes aware of facts which would cause a reasonable person to believe that a loss covered by the guarantee has been or will be incurred, even though the exact amount or details of the loss may not then be known.

Upon knowledge or discovery of a loss or of an occurrence which may give rise to a claim under the guarantee, the customer shall: A) Give notice thereof as soon as practicable to: Travel Trust Association,

Albion House, High Street, Woking, Surrey, GU21 6BD. B) Provide details of all relevant payment(s) made to the member of TravelTrust Association to the company within six (6) months after the knowledge or discovery of loss, or within such further period as agreed to in writing by the company. Upon the company’s request, the customer shall produce for the Guarantor, all pertinent records at such reasonable times and places as the Guarantor shall designate and shall co-operate with the Guarantor in all matters pertaining to loss or claims with respect there to. The guarantee payable here under shall be deemed to be no more than the original amounts paid over by the customer to the member of Travel Trust Association, subject to the limit of £11,000 per passenger, less any amount otherwise recoverable.

24. Cancellation of Cruises to Galapagos Islands and the Amazon Basin

Galapagos Tours – NO refund will be provided in case of cancellation of tours to Galapagos in less than 30 days before the departure of the tour.

Amazon Cruises – No refunds will be provided in case of any cancellation of Amazon boat cruises in less than 45 days before the departure of the tour.

25. Cancellation of Trips to Bhutan

A Guest may cancel any tour to Bhutan at any time before the commencement of such tour. In such event, the following cancellation fees shall be payable by the Guest:

(i) More than 60 days before departure – the non-refundable deposit amount (25%of the total tour cost) will be forfeited (ii) 60 days to 40 days before departure – 50% of the total tour cost will be forfeited
(iii) less than 40 days before departure – 100% of the tour tour cost will be forfeited

Please note that refunds of all amounts paid towards booking of trips to Bhutan are subject to the laws and regulations of the governmental authorities of Bhutan. Also, refund policies of airline carriers that operate flights to/from/within Bhutan will be applicable for refund of amounts made towards booking of such airline tickets.

• GST cannot assume any responsibility or liability to pay refunds if your flight is cancelled or if you are unable to board the flight. It cannot be assumed that you automatically accrue the right to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding.

26. Baggage

• The Guests are responsible for all baggage and personal effects brought by him/her on the tour, and GST shall not be liable for any loss or damage to such baggage or personal effects, howsoever arising. Due to the nature of holidays that we at GST offer, and the limited space in the safari vehicles, we may sometimes advise limitations on the amount and type of baggage to be carried by you on your tour. These limitations are primarily for your comfort and convenience. We will advise you in this regard and will provide relevant information in the pre-departure pack.

27. Health

• The Guests acknowledge that the tours conducted by GST may sometimes involve intense physical activity and a certain measure of physical fitness would be required to undertake the tours. You (in case of a guest who is less that 18 years, the legal guardian or the parent) must ensure that you are physically and medically fit to embark on the tour.

• Where the Guest is over 65 years of age, GST advises that such Guest undergoes a thorough medical examination and gains confirmation from the doctor that he/she is medically fit to undertake the tour.

28. Compliance with laws, park ethics, etc.

• The Guest must at all times comply with the laws, customs and foreign exchange regulations of all destination-countries visited during the tour.

• The Guest hereby agrees and acknowledges that GST (acting through its representatives, agents and/or employees) reserves a right to exclude a Guest from a tour in case such Guest indulges in any form of disruptive practice, dangerous or potentially dangerous behaviour or behaves in a manner that is likely to upset, cause distress or annoyance to other passengers, local population or any other third parties.

•Incaseoftheabove,GST shallnotbeliabletopayanyrefunds,costsand/orexpensestotheGuestwhohasbeen excluded from the tour. Such Guest shall not have any rights to claim any compensation or rebates due to such exclusion.

• Any loss or damage sustained by us, our representatives, employees, suppliers, owners of lodges, other Guests on the tour etc., due to any negligent activities by any Guest shall be to the account of such Guest. In case damages are sustained by the owners of the lodges or any of our suppliers, payments to make good such damages or loss shall be made directly to such lodge owner or supplier. In case of any injury or loss to any of our representatives, employees or other Guests, you shall pay such amounts to us, and such amount shall be duly passed on to the injured party. If you fail to do so, you will be responsible for meeting any claims subsequently made against us together with relevant legal costs incurred by GST and such injured party.

• We at GST will do our very best to ensure that our Guests get the best from the tour selected by them and that they enjoy their holiday experience. However, we expect our Guests to understand we have to follow certain precautionary standards while on our tours that deal with animals in the wild. We expect our Guests to adhere to park ethics and not to cause any sort of disturbance or annoyance to the animals or their habitat. We advise our Guests to be sensitive to the animals and respect them and their space. Please refrain from teasing animals, littering, throwing plastic, damaging fauna and collecting specimens from the natural world for example, bones of animals, plants or insects. We reserve the right to terminate a Guest’s holiday, in case he/she is violating the requirements of this paragraph. In case we are compelled to terminate a Guest’s holiday, such Guest will be required to leave the accommodation or other service. We will have no further responsibility toward such Guest including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

29. Travel Documents

• On booking, each of our Guests will be given a tour dossier and a pre-departure pack. You must go through the documents contained therein and understand the same before travelling. In case of any queries, please feel free to contact our representative that is handling your booking. You can either call us, email us at 

30. Indemnification and Exclusion of Liability
• The Guests hereby agree and accept that the tours conducted by GST may of an adventurous nature and may involve an

element of personal risk.

• We promise to make sure that the holiday arrangements we have agreed to make, as part of our contract with you, are made with reasonable skill and care. Subject to these Terms and Conditions, we will accept responsibility if, for example, you suffer death or personal injury as a result of our failure, or failure of our employees, agents or suppliers to use reasonable skill and care in making the contracted holiday arrangements. Please note that it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or fail to do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

• We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or

other sum or claim of any description whatsoever which results from any of the following: -

(i) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or
(ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or
(iii) occurrence of events of 'force majeure' as discussed in clause 13 above.

• Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, any additional or optional services or facilities which your hotel or any other supplier agrees to provide for you.

31. Single Room Supplements

Nearly all the cruise liners, lodges and hotels we use charge single room supplements. If you particularly wish for a single room, we are normally able to provide one for you at the supplement price listed for each tour. If you wish to share (to avoid the supplement) we can usually match you up with someone else of similar age and sex, also wishing to share. If we are unable to do this, we regret that the single supplement must be charged (although sometimes at a reduced, negotiated rate) unless your booking was received by us at least 6 months prior to the holiday's departure.

32. Conditions of Suppliers

• Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. 



It is essential that you have adequate travel insurance for yourself and those travelling with you. Each policy must include full cover for medical costs and repatriation in the event of an emergency whilst aborad and for the cancellation and curtailment of your holiday. In the event of cancellation the charges detailed in our booking conditions will apply. 



Aircraft seating preference, Business or First Class air travel, special occasion, disability needs, dietary requirements, medical requirements or other special requests. * All special requests can be requested but are not guaranteed unless confirmed in writing by Greig Smith Travels Ltd 


*We recommend putting a minimum of £100 on a credit card, thereby giving you additional protection under Section 75 Laws, CLICK HERE for details: 




















I have read and understood the Greig Smith Travels Booking Conditions and standard T &Cs. I am a member of the party travelling above, confirm that I accept the the prices quoted to me and that I am authorised to accept these and the booking conditions on behalf of all other persons included in this booking whether named or not. I further understand that I have sole responsibility for ensuring that our passports are valid for at least 6 months beyond the date of our return and for obtaining all necessary visas. 


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